30-Apr-2026
Resident voice round-up – April 2026
April has been another busy month for the Resident Voice team, with activity taking place across Haverhill, Stowmarket and Bury. Alongside our usual pop-ups and drop-ins, we’ve been exploring new ways to connect with residents that feel more meaningful and accessible, ensuring more people have the opportunity to share their views. We’ve also been out […]
23-Apr-2026
Competence and Conduct survey April 2026
To make sure our teams have the right skills, knowledge and behaviours to deliver an excellent service, we carried out a Competence and Conduct survey. Your feedback will help shape our updated Learning and Development Policy in line with the new Competence and Conduct Standard which we will share with you later in the summer. […]
07-Apr-2026
Resident voice round-up – March 2026
March has been a full and positive month for our Resident Voice team, with activity taking place right across our communities and even more ways for residents to get involved. It’s been great to be out and about more, especially during the Great British Spring Clean, making the most of the sunshine while spending time […]
01-Apr-2026
Our new Purpose and Plan launches today!
In September 2025, we asked for your feedback on our 2026 – 2031 Purpose and Plan (formerly Corporate Plan), which outlines our priorities for the next three years. We knew your input was important in shaping this plan and ensuring it accurately reflects the needs of our communities. You can find out more about the […]
27-Mar-2026
Keep the children entertained this Easter
We know how hard it can be to find things to keep the children entertained during the holidays, so we have put together some places in our community that you can enjoy for free or at little cost, as well as places you can eat during the school break. If you know of anything else, […]
25-Mar-2026
Tenant Satisfaction Measures (TSMs)
TSMs are a set of questions designed to help us understand how we’re doing. There are 12 ‘tenant perception’ questions that we’ll ask you, and 10 measures that we report on. These include things like the number of health and safety checks we’ve completed, and how we’ve handled complaints and antisocial behaviour. Together, these give […]