26-Apr-2025
International Noise Awareness Day
Here, Louise Whatley, neighbourhood and estates manager, explains more about our processes regarding noise complaints. “In October 2022, the Housing Ombudsman (HOS) published its spotlight report on noise complaints, “Time to be Heard.” This report brought together findings from assessing the cases of noise nuisance investigated by the HOS. At the heart of the findings […]
Havebury in Bloom 2025
Winners will receive £50 of supermarket vouchers, and everyone who takes part will get a certificate of participation. If you love your garden and want to get involved, find out more below. Havebury in Bloom will launch today and run until 29 June 2025, so there is plenty of time for you to get your […]
Contents insurance – Why is it important?
What is home contents insurance? Home contents insurance covers against loss, theft or damage to personal and home possessions. You don’t have to take out home contents insurance, but it’s a good idea to consider doing so because if any of your contents get lost, stolen or damaged, you will have to pay to replace […]
Improvements to our heating and servicing contract
We know that for some of you, this service has not gone as well as we would like, and we apologise for this. As well as monitoring the service since August 2024, we’ve also listened to your feedback, including complaints, to identify the gaps in the service which needed to be improved. Alongside this, you’ve […]
Why permission matters
Permission requests are essential to ensure your home remains compliant and safe, while maintaining its long-term value, and we try not to deny any request without a reasonable explanation. On average, we receive around 60 permission requests a month, and we aim to get back to everyone within 4 – 6 weeks of the application […]
04-Apr-2025
A record year for delivering new homes!
During 2024-25, we completed 278 new homes. This included: 30 land-led homes. Land-led homes are homes that are built on land that we have purchased. 248 Section 106 (S106) homes. These are homes that we buy with developers like Taylor Wimpey and Persimmon Homes. When big developments go through the planning stages, there is usually an […]