Our complaints handling performance

This includes complaints, which give us the opportunity to put things right and make improvements to prevent these from happening again.

This year, alongside other housing providers, we submitted our self-assessment against the latest Housing Ombudsman Service Complaints Handling Code (CHC).

A requirement of this is to produce an annual complaints performance and service improvement report.

Click the links below to view these documents.

1. Complaints performance and service improvements report

2. Our self-assessment against the Complaints Handling Code

If you’re unhappy with a service we’ve provided you, click the link here to report this to us. If you have any questions about either of these reports, please contact us via communications@havebury.com.

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