Our 2023-24 Tenant Satisfaction Measures performance

We need to undertake surveys to collect these measures annually, and return these figures to the RSH at the end of each financial year.

In September 2024, the RSH will publish the first full year of results of these from all housing providers. Once we have these, we will provide an update on our performance, and how this compares to others.

What are TSMs?

There are 22 prescribed questions, split into two different sections:

  • Tenant Perception (TP) – These are questions our residents answer.
  • Management Information (MI) – These are questions we answer.

The questions are split into five key themes: 

  • Keeping our properties safe
  • Maintaining building safety
  • Respectful and helpful engagement
  • Effective handling of complaints
  • Responsible neighbourhood management

Although the figures are important, we also listen to the feedback you supply. If you highlight an area of concern or dissatisfaction when you complete the survey, a member of our team will contact you to discuss this further and see what we can do to fix it.

We publish the results of these every month on our website here, and in our twice yearly magazine, Havebury News. Click here to read our spring 2024 edition.

You can view our full 2023-24 results here. 

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