27-Mar-2026
Keep the children entertained this Easter
We know how hard it can be to find things to keep the children entertained during the holidays, so we have put together some places in our community that you can enjoy for free or at little cost, as well as places you can eat during the school break. If you know of anything else, […]
25-Mar-2026
Tenant Satisfaction Measures (TSMs)
TSMs are a set of questions designed to help us understand how we’re doing. There are 12 ‘tenant perception’ questions that we’ll ask you, and 10 measures that we report on. These include things like the number of health and safety checks we’ve completed, and how we’ve handled complaints and antisocial behaviour. Together, these give […]
19-Mar-2026
Help us shape our new Learning and Development policy
Help us shape our new Learning and Development policy. As a thank you for your time, you’ll be entered into a prize draw to win a £100 voucher of your choice. We want to make sure our teams have the right skills, knowledge, and behaviours to provide excellent service. As part of this, we are […]
18-Mar-2026
Creativity and confidence grow at Lucy Adams House art classes.
Residents at Lucy Adams House recently took part in a six-week block of art classes, giving them the opportunity to try something new, learn creative skills, and focus on their wellbeing. The sessions were led by local artist Trudi Edmunds, who worked with residents to introduce the fundamentals of drawing through a relaxed, supportive approach. […]
17-Mar-2026
New local contractor to deliver heating servicing and repairs
From 1 June 2026, we will be working with Sureserve to deliver all heating servicing, repairs and installation works in our residents’ homes. Sureserve are already working with us and are currently carrying out oil and air source heat pump servicing and repairs in some homes. From 1 April, they will also manage communal heating system repairs and servicing if you have a communal boiler. Then, from 1 June 2026, they will take over the remaining gas servicing, repairs and heating […]
Neurodiversity Celebration Week – Jordan’s story
Jordan is one of our resident voice officers. Here, she shares her journey with ADHD. “Being asked to share my experience of ADHD for Neurodiversity Celebration Week felt important to me. ADHD is often misunderstood, and I hope that by sharing a little of my journey it might help others better understand it. Most importantly, […]