We want to make sure every resident receives the best possible service from us. To help us do this, it’s useful to understand a little more about you and your household. For example, if you let us know about a disability, medical condition or accessibility need, we can tailor our services to ensure they’re as accessible and supportive as possible.
We know that sharing personal information can feel sensitive, and we want to reassure you that your responses will only be used to help us improve our services. Of course, it’s completely your choice. If you’d rather not share this information, that’s fine too, just let us know, and we’ll add an ‘opt-out’ note to your record.
So we can get this information accurately we will be sending out monthly emails, to everyone we have email addresses for, to ask them to complete a short survey.
The survey should take around five minutes to complete, and everyone who takes part will be entered into a prize draw to win a £100 supermarket voucher of your choice.
If you’d prefer to complete this survey in paper form, please email or call us on the contact details below, and we’ll send one out to you.
Click here to send us an email. Or call us on 0300 3300 900, choosing options 4 and 3 or entering extension number 7314 when prompted.
Please note, any service changes could take up to six months to put in place.
Over the past year, we’ve continued to adapt our services to better reflect your individual needs, based on the feedback you’ve shared in our surveys. This includes things like:
- Recording your communication preferences, so you feel better supported when we get in touch.
- Breaking longer appointments into manageable chunks to make them less overwhelming.
- Avoiding scheduling appointments during school drop-off and pick-up times, as we know these can be difficult for you.
- Using the name you’re most comfortable with and keeping it on your record, so this is consistent no matter who you speak to in the organisation.
The post Getting to know you appeared first on Havebury Homes.