UK-Braintree: Maintenance of information technology equipment.

UK-Braintree: Maintenance of information technology equipment.

Section I: Contracting Authority
I.1)Name, Addresses and Contact Point(s):
Greenfields Community Housing
Greenfields House, Charter Way, Braintree, CM77 8FG, United Kingdom
Tel. +44 1376332483, Fax. +44 1376332498, Email:, URL:
Contact: Procurement Manager, Attn: Mandy Rose

Further information can be obtained at: As Above
Specifications and additional documents: As Above
Tenders or requests to participate must be sent to: As Above

I.2)Type of the contracting authority:
Body governed by public law

I.3) Main activity:
Housing and community amenities

I.4) Contract award on behalf of other contracting authorities:
The contracting authority is purchasing on behalf of other contracting authorities: No

Section II: Object Of The Contract: SERVICES
II.1.1)Title attributed to the contract by the contracting authority: ICT Infrastructure Technical Support
II.1.2)Type of contract and location of works, place of delivery or of performance: SERVICES
Service Category: 7

Region Codes: UKH3 - Essex
II.1.3) Information about a public contract, a framework or a dynamic purchasing system:The notice involves a public contract

II.1.5)Short description of the contract or purchase:
Maintenance of information technology equipment. Information technology services. Information technology requirements review services. Greenfields is seeking a partner to provide 3rd line support and advice for comprehensive telephone and remote support of their business critical IT systems and a number of IT related projects

II.1.6)Common Procurement Vocabulary:
50312610 - Maintenance of information technology equipment.

72222300 - Information technology services.

72223000 - Information technology requirements review services.

II.1.7) Information about Government Procurement Agreement (GPA):
The contract is covered by the Government Procurement Agreement (GPA): Not Provided
This contract is divided into lots: No
II.1.9)Information about variants:
Variants will be accepted: Not Provided

II.2)Quantity Or Scope Of The Contract
II.2.1)Total quantity or scope:
Greenfields is seeking a partner to provide 3rd line support and advice for comprehensive telephone and remote support of their business critical IT systems and a number of IT related projects. This includes but not limited to:
• ICT 3rd line telephone and remote support services including remote investigation and resolution/workaround to ensure continuation of services 7.30am to 6pm weekdays
• Monitoring, status change of servers and network infrastructure alerting (emails/SMS) 24/7 to Greenfields ICT Team
• Provide report statistics on a monthly basis of ICT systems and services uptime/performance and disk capacity usage
• Compile a complete inventory of Greenfields network infrastructure
• Monitor and manage firewall on a 24 hour basis and provide Greenfields ICT Services Manager with regular monthly reports
• Responsible for day to day support, maintenance and when required the upgrade of Network infrastructure
• Telephony system (we are currently in contract with a provider therefore this service will not be required from the successful partner until April 2015)
• IT Projects, which may include but not limited to, DR/backup.replication, Two factor authentication, Cisco Jabba,End of Life Cisco Hardware, Firewall replacement
The contract period will be for 3 year duration with an option to extend for 2 x 12 months.
The partner will be required to fully manage Greenfields software assurance requirements for Callrex,Cisco, VMWare , Zeacom and Citrix. We do not have a licensing partner and therefore only require our partner to validate and renew.
The partner will provide a fully project managed installation service for all new or upgraded equipment, software and services as and when required. The full scope of works and acceptance criteria for the project, defined roles and responsibilities, identifying any pre requisites will be discussed and agreed by both parties prior to implementation.
The partner will be expected to create a close working relationship with Greenfields ICT Services assisting with the reporting of security incidents and investigatory as may be required. i.e.
• Advise and recommend on virtual/network infrastructure improvements.
• Perform and document a vulnerability assessment by performing an annual network penetration test.
• Provide on an annual basis an ‘end of life’ equipment list inc costs to replace.

II.2.2)Options: Not Provided
II.2.3)Information about renewals:
This contract is subject to renewal: Not Provided
II.3)Duration Of The Contract Or Time-Limit For Completion
Not Provided
Information About Lots

Section III: Legal, Economic, Financial And Technical Information
III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
Not Provided

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
Not Provided

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Not Provided

III.1.4)Other particular conditions:
The performance of the contract is subject to particular conditions: Not Provided
III.2)Conditions For Participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers:
Not Provided
III.2.2)Economic and financial capacity
Economic and financial capacity - means of proof required:
Not Provided

III.2.3)Technical capacity
Technical capacity - means of proof required
Not Provided
III.2.4)Information about reserved contracts: Not Provided
III.3)Conditions Specific To Service Contracts
III.3.1)Information about a particular profession:
Execution of the service is reserved to a particular profession: Not Provided
III.3.2)Staff responsible for the execution of the service:
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: Not Provided
Section IV: Procedure
IV.1)Type Of Procedure
IV.1.1)Type of procedure: Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate:
Envisaged minimum number: 5 and maximum number: 8
Objective Criteria for choosing the limited number of candidates:
As stated in the PQQ document
IV.2)Award Criteria
IV.2.1)Award criteria:
The most economically advantageous tender in terms of
The criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction:
An electronic auction will be used: No

IV.3)Administrative Information
IV.3.1)File reference number attributed by the contracting authority: GREEN0267
IV.3.2)Previous publication(s) concerning the same contract: Not Provided
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document:

Date: 30/05/2014
Time-limit for receipt of requests for documents or for accessing documents: 12:00
Payable documents: No

IV.3.4)Time-limit for receipt of tenders or requests to participate
Date: 02/06/2014
Time: 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates: Not Provided
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up: Not Provided

Section VI: Complementary Information

VI.1)This Is A Recurrent Procurement: Not Provided
VI.2)Information about European Union funds:
The contract is related to a project and/or programme financed by European Union funds: Not Provided
VI.3)Additional Information: Please express your interest to quoting GREEN0267 so that a PQQ can be despatched. Completed PQQ's in hard copy must be delivered to Greenfields by the closing date of noon 2nd June 2014.

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.
To view this notice, please click here:
GO-2014428-PRO-5634518 TKR-2014428-PRO-5634517

VI.4)Procedures For Appeal
VI.4.1)Body responsible for appeal procedures:
Not Provided

VI.4.2)Lodging of appeals: Not Provided

VI.4.3)Service from which information about the lodging of appeals may be obtained:
Not Provided

VI.5) Date Of Dispatch Of This Notice: 28/04/2014