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Greenfields Community Housing : ICT Infrastructure Technical Support

  Greenfields Community Housing has published this notice through Delta eSourcing

Notice Summary
Title: ICT Infrastructure Technical Support
Notice type: Contract Notice
Authority: Greenfields Community Housing
Nature of contract: Services
Procedure: Restricted
Short Description: Greenfields is seeking a partner to provide 3rd line support and advice for comprehensive telephone and remote support of their business critical IT systems and a number of IT related projects
Published: 28/04/2014 16:50

View Full Notice

UK-Braintree: Maintenance of information technology equipment.

Section I: Contracting Authority
   I.1)Name, Addresses and Contact Point(s):
      Greenfields Community Housing
      Greenfields House, Charter Way, Braintree, CM77 8FG, United Kingdom
      Tel. +44 1376332483, Fax. +44 1376332498, Email: mandy.rose@GreenfieldsCH.org.uk, URL: www.GreenfieldsCH.org.uk
      Contact: Procurement Manager, Attn: Mandy Rose

      Further information can be obtained at: As Above       
      Specifications and additional documents: As Above       
      Tenders or requests to participate must be sent to: As Above       
   
   I.2)Type of the contracting authority:
      Body governed by public law

   I.3) Main activity:
      Housing and community amenities

   I.4) Contract award on behalf of other contracting authorities:
      The contracting authority is purchasing on behalf of other contracting authorities: No

Section II: Object Of The Contract: SERVICES
   II.1)Description
      II.1.1)Title attributed to the contract by the contracting authority: ICT Infrastructure Technical Support
      II.1.2)Type of contract and location of works, place of delivery or of performance: SERVICES         
         Service Category: 7

         Region Codes: UKH3 - Essex         
      II.1.3) Information about a public contract, a framework or a dynamic purchasing system:The notice involves a public contract                                                       
      
      II.1.5)Short description of the contract or purchase:
      Maintenance of information technology equipment. Information technology services. Information technology requirements review services. Greenfields is seeking a partner to provide 3rd line support and advice for comprehensive telephone and remote support of their business critical IT systems and a number of IT related projects
         
      II.1.6)Common Procurement Vocabulary:
         50312610 - Maintenance of information technology equipment.
         
         72222300 - Information technology services.
         
         72223000 - Information technology requirements review services.
         

      II.1.7) Information about Government Procurement Agreement (GPA):
         The contract is covered by the Government Procurement Agreement (GPA): Not Provided      
      II.1.8)Lots:
         This contract is divided into lots: No
      II.1.9)Information about variants:
         Variants will be accepted: Not Provided   
   
   II.2)Quantity Or Scope Of The Contract
      II.2.1)Total quantity or scope:
      Greenfields is seeking a partner to provide 3rd line support and advice for comprehensive telephone and remote support of their business critical IT systems and a number of IT related projects. This includes but not limited to:
•   ICT 3rd line telephone and remote support services including remote investigation and resolution/workaround to ensure continuation of services 7.30am to 6pm weekdays
•   Monitoring, status change of servers and network infrastructure alerting (emails/SMS) 24/7 to Greenfields ICT Team
•   Provide report statistics on a monthly basis of ICT systems and services uptime/performance and disk capacity usage
•   Compile a complete inventory of Greenfields network infrastructure
•   Monitor and manage firewall on a 24 hour basis and provide Greenfields ICT Services Manager with regular monthly reports
•   Responsible for day to day support, maintenance and when required the upgrade of Network infrastructure
•   Telephony system (we are currently in contract with a provider therefore this service will not be required from the successful partner until April 2015)
•   IT Projects, which may include but not limited to, DR/backup.replication, Two factor authentication, Cisco Jabba,End of Life Cisco Hardware, Firewall replacement
The contract period will be for 3 year duration with an option to extend for 2 x 12 months.
The partner will be required to fully manage Greenfields software assurance requirements for Callrex,Cisco, VMWare , Zeacom and Citrix. We do not have a licensing partner and therefore only require our partner to validate and renew.
The partner will provide a fully project managed installation service for all new or upgraded equipment, software and services as and when required. The full scope of works and acceptance criteria for the project, defined roles and responsibilities, identifying any pre requisites will be discussed and agreed by both parties prior to implementation.
The partner will be expected to create a close working relationship with Greenfields ICT Services assisting with the reporting of security incidents and investigatory as may be required. i.e.
•   Advise and recommend on virtual/network infrastructure improvements.
•   Perform and document a vulnerability assessment by performing an annual network penetration test.
•   Provide on an annual basis an ‘end of life’ equipment list inc costs to replace.      
      
      II.2.2)Options: Not Provided         
         II.2.3)Information about renewals:
            This contract is subject to renewal: Not Provided         
   II.3)Duration Of The Contract Or Time-Limit For Completion      
      Not Provided
   Information About Lots
               
Section III: Legal, Economic, Financial And Technical Information
   III.1)Conditions relating to the contract
      III.1.1)Deposits and guarantees required:
      Not Provided
      
      III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
      Not Provided
      
      III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
      Not Provided
      
      III.1.4)Other particular conditions:
         The performance of the contract is subject to particular conditions: Not Provided      
   III.2)Conditions For Participation
      III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers:
      Not Provided      
      III.2.2)Economic and financial capacity
         Economic and financial capacity - means of proof required:         
         Not Provided
      
      III.2.3)Technical capacity
         Technical capacity - means of proof required         
         Not Provided      
      III.2.4)Information about reserved contracts: Not Provided   
   III.3)Conditions Specific To Service Contracts
      III.3.1)Information about a particular profession:
         Execution of the service is reserved to a particular profession: Not Provided      
      III.3.2)Staff responsible for the execution of the service:
         Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: Not Provided
Section IV: Procedure
   IV.1)Type Of Procedure
      IV.1.1)Type of procedure: Restricted
      
      IV.1.2)Limitations on the number of operators who will be invited to tender or to participate:
                        Envisaged minimum number: 5 and maximum number: 8         
         Objective Criteria for choosing the limited number of candidates:
         As stated in the PQQ document   
   IV.2)Award Criteria
      IV.2.1)Award criteria:      
         The most economically advantageous tender in terms of
            The criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

      IV.2.2)Information about electronic auction:
         An electronic auction will be used: No       

   IV.3)Administrative Information
      IV.3.1)File reference number attributed by the contracting authority: GREEN0267      
      IV.3.2)Previous publication(s) concerning the same contract: Not Provided
      IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document:

      Date: 30/05/2014
      Time-limit for receipt of requests for documents or for accessing documents: 12:00
         Payable documents: No       
      
      IV.3.4)Time-limit for receipt of tenders or requests to participate
         Date: 02/06/2014
         Time: 12:00      
      IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates: Not Provided      
      IV.3.6)Language(s) in which tenders or requests to participate may be drawn up: Not Provided         


Section VI: Complementary Information

   VI.1)This Is A Recurrent Procurement: Not Provided
   VI.2)Information about European Union funds:
      The contract is related to a project and/or programme financed by European Union funds: Not Provided      
   VI.3)Additional Information: Please express your interest to mandy.rose@GreenfieldsCH.org.uk quoting GREEN0267 so that a PQQ can be despatched. Completed PQQ's in hard copy must be delivered to Greenfields by the closing date of noon 2nd June 2014.

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.
To view this notice, please click here:
https://www.paessex.gov.uk/delta/viewNotice.html?noticeId=97074950
GO-2014428-PRO-5634518 TKR-2014428-PRO-5634517
   
   VI.4)Procedures For Appeal
      VI.4.1)Body responsible for appeal procedures:
      Not Provided

      VI.4.2)Lodging of appeals: Not Provided   
   
      VI.4.3)Service from which information about the lodging of appeals may be obtained:
            Not Provided

   VI.5) Date Of Dispatch Of This Notice: 28/04/2014

ANNEX A

View any Notice Addenda

View Award Notice

UK-Braintree: Maintenance of information technology equipment.

Section I: Contracting Authority
   Title: UK-Braintree: Maintenance of information technology equipment.
   I.1)Name, Addresses and Contact Point(s):
      Greenfields Community Housing
      Greenfields House, Charter Way, Braintree, CM77 8FG, United Kingdom
      Tel. +44 1376332483, Fax. +44 1376332498, Email: mandy.rose@GreenfieldsCH.org.uk, URL: www.GreenfieldsCH.org.uk
      Contact: Procurement Manager, Attn: Mandy Rose

   I.2)Type of the contracting authority:
      Body governed by public law

   I.3) Main activity:
      Housing and community amenities

   I.4) Contract award on behalf of other contracting authorities:
      The contracting authority is purchasing on behalf of other contracting authorities: No

Section II: Object Of The Contract
   II.1)Description
      II.1.1)Title attributed to the contract by the contracting authority: ICT Infrastructure Technical Support      
      II.1.2)Type of contract and location of works:
         SERVICES
         
         Service Category: 7
         
         Region Codes: UKH3 - Essex         
      II.1.3)Information about a framework or a dynamic purchasing system:
         Not Provided          
      II.1.4)Short description of the contract or purchase(s):
         Maintenance of information technology equipment. Information technology services. Information technology requirements review services. THIS IS A CONTRACT AWARD NOTICEGreenfields is seeking a partner to provide 3rd line support and advice for comprehensive telephone and remote support of their business critical IT systems and a number of IT related projects
      II.1.5)Common procurement vocabulary:
         50312610 - Maintenance of information technology equipment.
         72222300 - Information technology services.
         72223000 - Information technology requirements review services.
      II.1.6)Information about Government Procurement Agreement (GPA):
         The contract is covered by the Government Procurement Agreement (GPA): Not Provided
   
   II.2)Total Final Value Of Contract(s)
      II.2.1) Total final value of the contract(s)
         Not Provided

      
Section IV: Procedure
   IV.1) Type Of Procedure
      IV.1.1)Type of procedure: Restricted
   IV.2)Award Criteria
      IV.2.1)Award criteria: The most economically advantageous tender in terms of:
               
         Criteria - Weighting
         
         Quality - 70
         Cost - 30
         
      IV.2.2)Information about electronic auction:
         An electronic auction will be used: No
   
   IV.3)Administrative Information
      IV.3.1)File reference number attributed by the contracting authority: GREEN0267         
      IV.3.2)Previous publication(s) concerning the same contract: Yes
         
         
          Contract notice    
         Notice number in OJ: 2014/S 86 - 150534 of 03/05/2014
         
         

Section V: Award Of Contract
      
   1: Award And Contract Value
      Contract No: GREEN0267

      V.1)Date Of Contract Award: 23/09/2014      
      V.2) Information About Offers
         Number Of Offers Received: 6          
         Number Of Offers Received By Electronic Means: Not Provided       
      V.3)Name And Address Of Economic Operator To Whom The Contract Has Been Awarded:
         Official name: Ntegra Limited
         Postal address: Ntegra House, 37 Kingfisher Court, Hambridge Road
         Town: Newbury
         Postal code: RG14 5SJ
         Country: United Kingdom
      V.4)Information On Value Of Contract
         Not Provided
      V.5)Information about subcontracting:
         The contract is likely to be subcontracted: Not Provided

Section VI: Complementary Information
   VI.1)Information about European Union funds:
      The contract is related to a project and/or programme financed by European Union funds: Not Provided    
   VI.2)Additional Information:
      THIS IS A CONTRACT AWARD NOTICE
To view this notice, please click here:
https://www.paessex.gov.uk/delta/viewNotice.html?noticeId=114055317
GO-2014925-PRO-6037418 TKR-2014925-PRO-6037417   
   VI.3.1)Body responsible for appeal procedures:
      Not Provided
   VI.3.2)Lodging of appeals: Not Provided    
   VI.3.3)Service from which information about the lodging of appeals may be obtained:
      Not Provided
   
   VI.4)Date Of Dispatch Of This Notice: 25/09/2014