We’re making some changes to the company providing cleaning services in some of our communal areas. 

If you live in a home where communal cleaning is provided as part of your service, the information below explains what’s changing and when you can expect the new service to begin. 

Earlier this year, we started the process of choosing a new company to provide these cleaning services. Five companies put forward proposals, which were carefully reviewed as part of our selection process. 

We’re pleased to let you know that Cleanscapes has been awarded the new cleaning contract and you can find out more about them on their website www.cleanscapes.co.uk 

When will the new service start? 

We expect the new contract to begin in mid to late November. 

We understand that a change of contractor can sometimes cause some uncertainty, so we want to make sure residents know what to expect and have the opportunity to meet the new team if they would like to. 

Meet the new team 

Cleanscapes will be visiting homes where we have communal areas in the coming weeks and they’ll be measuring the communal areas and making sure they have all the information they need before the new service begins. 

If you live in one of the affected areas and have any questions about the new cleaning service or would simply like to meet the team and find out more, please contact the Neighbourhood and Estates team on myarea@havebury.com or you can call 0300 3300 900 Option 3, 1 (ext 7333).

If you’re unsure whether these changes apply to you, or you have any questions, you can also contact the Neighbourhood and Estates team using the information above. 

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