One common goal – Before we visit your home

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By working together, we can help ensure your repair appointment runs smoothly, safely and efficiently. Here’s how you can help us prepare.

Before we arrive

✓ You will receive a reminder text the day before your appointment.
✓ Please ensure someone aged 18 or over is at home.
✓ Make sure we can access your home at the agreed time.
✓ Let us know as soon as possible if you need to rearrange your appointment.

Preparing your home

Please clear:

  • Under sinks and around pipework
  • Around boilers and radiators
  • Near sockets and fuse boards

Pets

Tell us if you have pets before we arrive and please keep all pets away from the work area during the visit.

Children

Please supervise children and keep them away from the work area.

Keeping everyone safe

  • Ensure the area is safe and reasonably tidy.
  • Let us know about any hazards in advance.
  • Please be appropriately dressed when answering the door and throughout the visit.
  • Give our teams enough space to work safely.

Safe access

Please ensure we have access to:

• Electricity
• Water supply
• Gas appliances (where relevant)

Please let us know beforehand if any utilities are switched off or restricted.

On the day

Our technicians will:

✓ Carry identification
✓ Treat your home with respect
✓ Follow all relevant health and safety procedures
✓ Leave the work area safe and tidy

You can help us by:

✓ Letting us know if the issue has changed or become worse
✓ Sharing any previous repair history that may be helpful
✓ Asking questions if you’re unsure about anything
✓ Following any safety advice given by our teams

Our technicians are committed to providing a professional, safe and respectful service every time they visit your home.

By preparing for your appointment and working with us, you’ll help us achieve our One Common Goal – ensuring residents come first.

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