We are changing our name

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This change reflects our clear focus on continuing to deliver great homes and services for both current and future residents. What this means for you There will be no changes to your tenancy agreement, rights, or obligations.

Our bank details are staying the same; it’s just our name and logo that are changing, so there’s no need to do anything differently when you pay your rent. If you pay by cheque, please make it out to Havebury Homes instead of The Havebury Housing Partnership.

The services you receive will continue without interruption and to the same high standard. Our contact details, office locations, and team remain the same. Over the coming weeks, you’ll start to see our new name and branding on communications, signage, and documents.

Here is what our new logo will look like:

Our refreshed name, Havebury Homes, better represents our purpose and focus on providing good quality, affordable homes and creating thriving communities. We also feel The Havebury Housing Partnership sounded a little dated, and this new name reflects more accurately who we are as an organisation and as a team.

Below you will find some FAQ’s but if you do have any further questions you can email communications@havebury.com

  • What is changing? 
    We’re simply changing our name from The Havebury Housing Partnership to Havebury Homes. Our logo has been refreshed slightly, but the rest of our branding remains the same.
  • Why are you changing the name?
    We felt that The Havebury Housing Partnership sounded a little dated and didn’t reflect who we are today as an organisation and as a team. Our new name, Havebury Homes, better represents our purpose: providing good-quality, affordable homes and helping to create thriving communities.
  • Will I need a new tenancy agreement or lease?
    No. Your tenancy agreement or lease will remain the same, as will your rights as a resident.
  • Are you changing the phone number?
    No. You can continue to reach the team on 0300 3300 900.
  • Will I still be able to use myHavebury?
    Yes. You can continue to use our resident portal, myHavebury, to manage your tenancy online with your existing account details. If you haven’t already, you can sign up at my.havebury.com.
  • Will I still have the same contacts?
    Yes. Services will continue to be delivered in the same way, by the same people, and there are no plans to change this. Your usual email addresses will continue to work, and you can contact our team as you normally do.
  • Is the office moving?
    No. You can continue to visit us at our office in Bury St Edmunds: Havebury House, Western Way, Bury St Edmunds, IP33 3SP (just behind Asda).
  • Does this mean the organisation is merging?
    No. We are not merging and have no plans to do so.
  • Will my rent or service charge be affected?
    No. There will be no changes to your rent or service charge as a result of our name change. As always, we will let you know of any rent or service charge changes in February each year.
  • Will the way I pay my rent change?
    No, you can continue to pay your rent the same way you usually do. If you pay by cheque, please address it to Havebury Homes instead of The Havebury Housing Partnership.
  • Will the Preserved Right to Buy or Right to Acquire my home change?
    No. If you already have the Preserved Right to Buy or Right to Acquire, you will continue to be able to exercise this right in the same way as before.
  • Will services continue as they are, or will there be changes?
    Yes. Our team will continue to deliver the same high-quality services as before.
  • Will you still be working with the same contractors?
    Yes. We’ll continue to work with the same contractors. If we ask a contractor to carry out works on our behalf, we’ll contact you beforehand to let you know. All our contractors carry official identification, so please always check this when they visit your home.
  • Will the change affect repairs or emergency services?
    No. Reporting repairs or emergencies will continue in exactly the same way. You can report an emergency any time, day or night by calling 0300 3300 900.General repairs can be reported to us by:
    Calling – 0300 3300 900
    Emailing – repairs@havebury.com
    Logging them via myHavebury
  • Do I need to update any personal records?
    No action is required on your part. Your tenancy agreement and other official records remain valid. We’ve notified all our partners and suppliers of this change.

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