Both have been with Havebury for around 18 months, working very hard behind the scenes to ensure that homes and gardens remain secure and well-maintained.

Residents often comment on their willingness to go the extra mile, whether that means staying late to finish a job, offering helpful advice, or simply just having a chat.

Here are some of the recent compliments:

• “I would like to thank you from the bottom of my heart. The team you sent out to replace my broken fence and posts have done an amazing job. They were polite, professional, and tidy and followed the personal protective equipment and safety rules. I feel safe and, for the first time in years, will be able to sit in my garden in the summer after a day shift of 12 hours at the hospital. Thank you again to the Fencing team.”
• “I had a new fence put in today. It looks amazing. Throughout everything, they have been nice, professional and approachable. They are an asset to your team and work incredibly hard! So, I’d like them to have a massive shout-out and a thank you for all they have done for us. My fence is now safe and secure, and I trust every ounce of their work for us as I watched them make sure it was perfect!”

Talking about the most rewarding part of their jobs, they say:

“Most definitely seeing the difference from start to finish in the work that we have done. It’s also rewarding knowing that we have added safety and security to each resident’s home.”

They have continued to reduce the wait list for fencing across our homes. Last year, they managed to clear 58 jobs in 20 working days. They are committed to working in all weather, continuing to show up, and ready to work with the same level of energy and commitment.

When asked about the most challenging part of their job, they said:

“Probably the unpredictability of a job. When we arrive at a resident’s home, and we see how badly the fence is damaged, or how old it is, or if there is other factors
involved like tree roots it can be a real challenge, especially if we weren’t expecting those conditions. We need to work out how to get the best outcome for the resident.”

Here are Paul and Nathan’s top tips for keeping your fences in good condition:

• Avoid overloading any fence with too many things, especially hanging or leaning items. This extra weight can cause damage to the posts.
• A good treatment or stainer can help prolong the life of both fences and posts.
• Regularly remove leaves, twigs, and other debris that can accumulate on and around the fence.

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