Here are some of our 2024/25 highlights:
- Sustainability – 754 residents helped shape our first Sustainability strategy, which launched this year.
- Damp and mould – Our Healthy Homes team tackled over 800+ reports of damp and mould in our homes.
- Energy efficiency – We’ve made improvements to the energy efficiency of over 80 homes with new insulation, ventilation and heating systems.
- Satisfaction – 81.8% of residents are satisfied with our overall services, and feedback has helped shape continuous improvements to our customer experience.
- Biodiversity – We’ve planted wildflower areas across estates, plus launched a school competition to design signage to help tackle fly-tipping.
- Community investment – We’ve awarded £39,000 to local groups and projects that support our communities.
- Our people – We’ve launched new leadership training, trained up more Mental Health First Aiders, and sponsored Bury St Edmunds’ first Pride event. We’ve also made a variety of Great Place to Work Best Workplaces lists.
What’s to come:
While we’re proud of what we’ve achieved, we know there’s more to do. Our commitment to reaching EPC C across all homes by 2030 is fully underway, and we’ll continue to focus on sustainability, safety, and affordability. We’ll also keep listening to residents through our Resident Voice strategy to ensure their views shape our services.
Click here to read the full report.
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