GB-Epping: Provision of an Out of Hours Call Handling Service

Competitive Contract Notice

1. Title: GB-Epping: Provision of an Out of Hours Call Handling Service
2. Awarding Authority:
Epping Forest District Council
Civic Offices, High Street, Epping, CM16 4BZ, United Kingdom
Tel. +441992564000, Email:, URL:
Attn: Sharon Medhurst
3. Contract Type: Services
Sub Type: Telecommunications services.

4. Description: Call centre. Epping Forest District Council (EFDC) requires a provider to manage its Out of Hours (OOH) Call handling service for a three year period with an option to extend for a further period of up to one year, commencing from 1st October 2023, 00:01 hours.
5. CPV Codes:
79512000 - Call centre.

6. NUTS Codes :
UKH3 - Essex

7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: Essex,
8. Reference Attributed by the Awarding Authority: Provision of an Out of Hours (OOH) Call handling service
9. Estimated Value of Requirement: Category H: 100K to 500K
Currency: GBP
10. Deadline for Expression of Interest: 11/07/2023 12:00:00
11. Address to which they must be sent:
Civic Offices, High Street

12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:

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Suitable for VCO: No
Procedure Type:OPEN
Period of Work Start date: 01/10/2023
Period of Work End date: 30/09/2026
Is this a Framework Agreement?: no